External Workers

Onboarding Step 1

Contact the MyIT Service Desk and receive your access details

Contact the MyIT Service Desk and receive your access details

Start by calling the MyIT Service Desk using the phone number provided in your welcome email. During this call:

  • Your identity will be verified

  • You will receive a Temporary Access Pass (TAP) by SMS or email

Important to know about the TAP

  • The TAP is valid for a limited time (2 hours)

  • During this time window, it can be used multiple times

  • Once the validity period ends, the TAP expires automatically

Please continue with the next steps as soon as you receive your TAP.

Helpdesk Icon
Contact numbers

Language

Country

Phone

English

Global (24/7)

+32 2 200 7560

English

North America

+1 877 822 2367

English

UK

+44 20 3788 6200

English

Mexico

+52 800 522 9950

English

India

+000 800 050 3685

English

Brazil

+55 11 4700 2520

French

Belgium & France

+32 2 200 7561

French

Switzerland

+41 44 511 2160

Dutch

Netherlands

+32 2 200 7562

German

Germany

+49 69 153 253 339

Japanese

Japan

+81 3 6864 7373

Chinese

China

+86 400 842 4 115

 

ATTENTION

You must call from the mobile phone number you shared with your UCB manager during your onboarding.

If you're unsure which number is registered, ask your UCB manager to check in MyAccess before calling the MyIT Service Desk.

If the registered phone number is incorrect, please ask your UCB manager to update the phone number in MyAccess.

 

Use the cards below to navigate through the steps.

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