Frequently Asked Questions (FAQ) for New Joiners

Helpful Information for Getting Started on Your IT Journey

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1. General

Here you will find important information to know before you begin and about your credentials.

2. Mobile Enrollment

On this page, you will find tutorials on how to enrol on your mobile device and how to connect to Wi-Fi.

3. Multi-factor authentication (MFA)

You will find information on how to set up Multifactor Authentication (MFA) to add an extra layer of security to your UCB account and protect it from unauthorized access.

4. Authentication

You will walk through the process to set your personal UCB network.

5. Microsoft Apps

You will find information on how to configure your UCB account across different services.

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